 |
|
 |
Knowledgebase Categories |
|
|
| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
|
| |
 | Articles |  |
|
 | Do I need any special software to play these audio files? |  |
| No! Unlike other online stores, which require you to instal special software, our service works with the software normally installed already on a standard PC.
So, for browsing our audios, purchasing, and downloading, the standard Microsoft Internet E |
|
|
| Can I listen to a sample of the audio before I decide to make a purchase? | |
| Yes! All of the titles include a five minute sample that you can listen to before deciding to make a purchase.
The recording you hear will not sound as good as the audio you will download once you have made a purchase, as it has been compressed a grea |
|
|
| How do I purchase? |  |
| If you would like to purchase an audio book, you need to click on the "Add to basket" link found on the page with the book description.
A new page will open and you will have two options: "Continue Shopping" or "Go to checkout". If you want to continue |
|
|
| How do I pay for the audio books? | |
| You can securely pay by credit card through WorldPay.
After selecting your titles, please click on the Basket tab, and then click on the Go to Checkout button. If you're a new customer, you need to create an account first, and then continue the payment |
|
|
| Can I pay by PayPal? | |
| PayPal is not available at the moment, but we will be adding it very soon. |
|
|
| How do I get a username and password on the site ? | |
| You will need to create a new username and password on the website, and this will allow you access to purchase and download the audiobooks that you select.
It's really simple to create your new profile, just click on the My Library tab in the site, and |
|
|
| Why do I have to register for support ? | |
| Registering for support at the Helpdesk here is a separate process to registering as a customer at the site.
This is because potential customers may wish to ask us a question before they go on to register as a customer at the site and make a purchase.
|
|
|
| What format do I receive the audio in? | |
| We supply audiobooks in the format required by the Publisher, which will be either encoded wma (DRM), or unprotected mp3. It is not possible for us to supply a title in a choice of format. The format of any particular audio will be shown in the title des |
|
|
| How easy is it to download the files once I have purchased them? | |
| It is very easy !
Once you have made your purchase you will be taken through to a special part of the site where you can download the files you have purchased.
Easy to follow instructions are provided on the download page.
Currently your purcha |
|
|
| How long will it take to download the audio files? | |
| This will vary greatly depending on what kind of Internet connection you have.
If you have a broadband connection it will take just a few minutes per part. If you have a 56k dial-up connection it will be considerably longer.
If a recording is seve |
|
|
| The audio I want isn't available in my country. Why ? | |
| I'm sorry if the title you're interested in isn't available for download in your country.
This is because the Publisher concerned only holds the rights to offer the title in those countries specified in the title description.
These territorial right |
|
|
| Am I breaking the law by downloading these audio files? | |
| Absolutely not!
ALL of the content on our website has been approved by the publishers and copyright holders.
As a paying customer you are entitled to download and listen to these files as often as you wish and on whatever equipment you wish.
H |
|
|
| What is DRM? | |
| DRM is the acronym for Digital Rights Management. DRM is a system used to protect the copyrights of digital content, especially video and music/audio files.
It's purpose is to ensure that the owners of the content are getting paid for their copyrighted |
|
|
| What bit rate are your files are provided at? | |
| You have a choice, depending on your download speed and storage space. The choices are:
High Quality = 128 Kbps
Good Quality = 64
Quickest Download = 32
The "full cast production" sonic audio theatre type audios will probably sound best at the HQ |
|
|
| Why are there three download options? | |
| When you purchase a downloadable title from us, you will be taken to a special area of the site where you can choose the quality of file you would prefer to download.
If you have a high speed connection you will probably prefer to download the highes |
|
|
| How long will my files be accessible? | |
| The audio files will be available for you to download from your "My Library" section of the website for a minimum of 30 days.
If you'd prefer to download your files later, rather than at the time of purchase, simply login to your Library at the site. Y |
|
|
| I cannot add audio books to my basket? | |
| The basket is stored in a cookie on your computer until you reach the checkout. Make sure that you have cookies enabled in your browser.
In Internet Explorer you do this by going to Tools, Internet options and then the Security tab. Move the slider to |
|
|
| I have a discount coupon. How do I use it? | |
| When you are at the checkout, before you click on the continue button to go to the payment server, you need to click on the link that says "If you have a promotional code please click here."
You will then be able to enter the coupon code.
|
|
|
| Right Click doesn't show the "Save Target.." option ? | |
| There's two possible reasons for this.
The most likely reason is you're using a browser other than Internet Explorer.
In Mozilla for example, the equivalent Save command is right click/Save Link As.
If you are using IE, have a look to see if you |
|
|
| There's no "Save Target As" command in Mozilla ? | |
| In Mozilla the equivalent command to download the files from your Library to your PC is "Save Link As" .
|
|
|
| Can I use the Mozilla, or other non IE browser with your service ? | |
| Yes, although for downloading, the equivalent right click/save command can differ from IE. In Mozilla, right click/Save Link As is the option to choose.
Some of the Microsoft update sites do work best with IE.
If any process seems to be not working, |
|
|
| "Username" doesn't recognise my email address ? | |
| When logging in to your Library at the site, or when logging in to the license pop up box, you have the option of inputting the password you chose when registering as a customer, plus, either your registered email address or chosen Username, in the Userna |
|
|
| I can't play the files in Windows Media Player, or other media player? | |
| Our recommended software media player is Microsoft's Windows Media Player (WMP).
If your title is supplied in an encoded wma format, you will need to play the first part of each title in WMP first, so that it will trigger the license acquisition.
On |
|
|
| My audios won't play on my Mac ? | |
| Our downloadable audiobooks are supplied in one of two formats, as required by the Publisher concerned. The formats are encoded wma, or unlicensed mp3, and each title description shows which format it comes in.
If your title is supplied in unlicensed m |
|
|
| My files won't play in Windows Media Player v.11 (XP and Vista) ? | |
| I'm sorry you've had a problem playing your titles in Microsoft's Windows Media Player v.11.
This new version of the player is being rolled out in XP updates, or pre-installed in Vista, when it already needs an updated component to properly handle li |
|
|
| The fix for Windows Media Player 11 in your Knowledgebase hasn't worked ? | |
| I'm sorry if your files still won't play after you've applied the update for WMPv11 set out in our Knowledgebase.
It is Microsoft's own solution for this issue, but security settings on your PC can sometimes prevent it from working. The update procedur |
|
|
| How do I burn my files to CD? | |
| If your purchase is supplied in encoded wma format, before burning the files to CD, you will need to play the first part of each title in Windows Media Player first, so that it will trigger the license acquisition.
Then all you need to do is, open Wind |
|
|
| My download seems incomplete ? | |
| If your audio seems incomplete, please check the runtimes for each file using Windows Media Player. They should add up to the total runtime for the audio shown in it's description on the site.
If they seem short, it's possible an internet blip at the t |
|
|
| CD burn licenses exceeded ? | |
| Occasionally, with the multi-file titles, the CD burning software (for example, Windows Media Player) will think that the number of burn attempts has exceeded the maximum permitted under the licensing terms.
This can be due to previous burn errors, and |
|
|
| What size iPod or mp3 player would you recommend I get ? | |
| By and large, 1 hours worth of playing time equates to about a 60 megabyte file at the highest quality setting.
So, for a 4 hour audiobook, you'd need 240Mb of space on your iPod or mp3 player. You'd get around four 4 hr audiobooks on a 1Gb capacity |
|
|
| Can I download straight to my player? | |
| If you are new to downloading we would recommend that you watch the short videos under the Help tab on the site. It will make the whole process as quick and easy as possible.
It's not normally possible to download/playback the files straight to a porta |
|
|
| Will your WMA files play on my Zune ? | |
| Microsoft’s Zune player will only play encoded WMA files purchased from the Zune store. This is because Microsoft would prefer users to buy content from the Zune Marketplace, not anywhere else.
However, there is a workaround though ! You can bu |
|
|
| Can I use these files on an iPod? | |
| Yes! If your purchase is supplied in mp3 format the files can be imported straight in to iTunes.
If the title comes in encoded wma DRM format, you'll firstly need to license it via initial playback using Windows Media Player.
Then, using WMP, burn |
|
|
| How do I transfer files to my iPod? | |
| If your purchase is supplied in mp3 format the files can be imported straight in to iTunes in the normal way.
If the title comes in encoded wma DRM format, you'll firstly need to license it via initial playback using Windows Media Player.
Then, usin |
|
|
| My audio is wma, but my device only plays mp3's ? | |
| Our audios are supplied in either encoded wma format, or unlicensed mp3, and the title description for each audio shows which format it is supplied in.
The wma's need licensing to play normally on your PC, achieved via initial playback using Windows Me |
|
|
| Holiday Dates and Support Hours for the Christmas period | |
| We are happy to announce our holiday support hours so that you know exactly what will be available and when.
There will be NO support available on December 25th, and January 1st in celebration of Christmas Day and New Year's Day.
|
|
|
|
|
|
|
|
|
|
|
|
